Privacy Policy

United Scrap Metal Traders Pty Ltd (trading as United Scrap Metal Traders, “USMT”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information, and how you can access or correct your information or make a complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address and any details you provide when you contact us through our website, by phone or in person.
• Photo identification details, which we are required to collect for scrap metal transactions under Queensland law.
• Your ABN and business details, if you are a commercial or industrial customer.
• Vehicle registration details, where required for compliance or security purposes at our depot.
• Technical information collected automatically when you visit our website, such as your IP address, browser type, pages viewed and how you found our site.

How we collect personal information

We collect personal information directly from you, for example when you drop off scrap, call us, submit an enquiry through our website contact form, or provide your ABN for a commercial account. We also collect information automatically through website analytics and advertising tools when you browse our site.

Why we collect, hold and use personal information

We use personal information to process transactions and verify identity as required under Queensland scrap metal trading laws, respond to enquiries and provide quotes, arrange collections and manage commercial accounts, meet our legal and regulatory obligations, including recordkeeping requirements for the recycling industry, and improve our website and marketing.

Cookies and website analytics

Our website uses Google Analytics to understand how visitors use our site, and Google Ads and Meta (Facebook) Pixel to measure the performance of our advertising and show relevant ads to people who have visited our site. These tools use cookies and similar technologies to collect information such as your browsing behaviour and device information. This information does not usually identify you personally.

You can control or delete cookies through your browser settings, and opt out of personalised advertising through Google’s Ads Settings or Meta’s ad preferences. Turning off cookies may affect how parts of our website function.

Disclosure of personal information

We do not sell your personal information. We may disclose personal information to our website hosting, IT and software service providers who help us run our business, government and regulatory bodies where required by law, including in relation to scrap metal trading compliance, and our professional advisers, such as our accountant or lawyer, where necessary.

Some of the service providers we use, including Google and Meta, may store or process information on servers located outside Australia.

Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page.

Contact us

United Scrap Metal Traders
913 Lytton Road, Murarrie QLD 4172
Phone: 07 3890 2637

Last updated: 20 July 2026